Kayleigh has been with Incentive FM for three years, joining us from a National Facilities Manager’s role with a FTSE 250 company. Here, she gained extensive facilities management knowledge, specifically in all aspects of M&E contractor management. Prior to that Kayleigh spent several years in the armed forces – where she gained a ferocious work ethic, disciplined ethos and excellent team building skills.
Kayleigh currently manages a mixed commercial/retail portfolio of contracts in the North West, working closely with clients and her on-site teams alike. Managing client’s expectations is always her main objective, resulting in contract standards being consistently exceeded and the required service levels always delivered in a timely fashion. Her ‘handson’ and personable approach to client relationships, builds working environments of mutual trust and respect.
She is always working with her teams on succession planning and spends considerable time on staff training, development and engagement. In fact, her proudest moments of the job is when one of her team gains an internal promotion or wins a recognition award. Kayleigh herself won the Top Performer Award for Incentive FM Ltd at the company’s national conference in 2019 – an award which was very popular with her peers. Away from work, Kayleigh is a wine connoisseur and loves to spend quality downtime with her family.