LV – Liverpool Victoria

LV – Liverpool Victoria

Incentive FM has been awarded a three-year total facilities management contract (TFM) by insurance firm LV.

The contract, which can be extended for two more years, will see Incentive look after LV’s UK portfolio across five locations in a move to ensure its buildings are clean, secure and run seamlessly.

Incentive will be responsible for all cleaning, 24/7 security, maintenance, reception, space planning and window cleaning at sites in Hitchin, Exeter, Cardiff and London in addition to the company’s two head office buildings in Bournemouth. Other services such as pest control, washroom consumables and feminine hygiene are also part of the remit.

A team of approximately 50 staff will transfer via TUPE alongside a dedicated account manager. The operation will be supported by Incentive’s 24/7 CAFM helpdesk solution, which will facilitate real-time reporting across the portfolio.

Steve Carr, head of property and facilities at LV, said:

“We are committed to working in real partnership with Incentive FM to ensure that our people can benefit from a well-run workplace, from a company that will actively engage with them and deliver a real and positive difference to their working day.”

Bruce McDonnell, managing director at Incentive FM, said:

“This contract demonstrates our ability to deliver value adding solutions to our clients through empowering and engaging our staff providing a platform to drive through a culture which generates innovative ideas. We are really excited about this new partnership and working with a client who shares aligned values and a vision to deliver fantastic service.”

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