Equiniti

Equiniti

Equiniti provide sophisticated administration, processing and payments services powered by up-to-the-minute technology. They work with over 50% of the FTSE 100 and process around £90bn of payments every year. 20% of UK pensioners receive their payments courtesy of Equiniti and they interact with 27m customers on behalf of their 1700 clients. Equiniti have offices in 25 locations across the UK.

Incentive FM took over the multi-service, multi-location contract in 2013 to provide a comprehensive facilities management solution with a focus on partnership and business continuity, especially at the data centre locations.

Incentive FM have delivered a fully managed FM solution to Equiniti with great commitment, focus and always ‘putting the customer first’ attitude. The team’s partnering approach is their strength and I have been delighted to work with them.

Qusharat Hussain- Head of Procurement

Incentive FM are directly responsible for providing all planned and reactive maintenance services, including building fabric maintenance across the Equiniti portfolio, forming strong relationships with the Equiniti site teams and providing a responsive, 24/7 reactive call-out service to ensure the business operations continue without interruption.

Since taking over the contract Incentive FM have managed multiple office space adjustment; the cleaning, maintenance & renovation of Equiniti data centres; drawn up a property resilience plan to highlight risk to business continuity; increased diversion rate from landfill to 99%; moved to self-delivery on certain service areas improving operational and financial efficiency; and introduced a Central Helpdesk Facility for all Equiniti offices.

Services delivered:

  • Building Fabric Maintenance
  • Planned, Preventative M&E Maintenance
  • 24/7, 365 Reactive Maintenance Support Services
  • Cleaning Services
  • Security & Visitor Services
  • Health & Safety Management
  • Helpdesk Facility
  • Event Support & Tenant Services
  • Project Management
  • Energy Procurement
  • Catering & Vending
  • Mailroom & Internal Postal Service
  • Waste Management
  • Grounds Maintenance

About the Author