The Nottingham was Incentive FM’s very first operational client starting in April 2002.
“The Incentive FM team offered a clear and structured solution to our branch buildings management situation. We chose them as our outsourcing partner as they are incisive, committed and organised. We expect this to be a long and lasting relationship.” Alison Williams MRICS- Head of Professional services
The Nottingham is a mutual building society and estate agency with branches throughout Nottinghamshire, Leicestershire, Derbyshire, Northamptonshire, Cambridgeshire, South Yorkshire, Lincolnshire, Bedfordshire and Hertfordshire. It was established in 1849 and operates from a single head office building, Nottingham House, in Nottingham City Centre with over 50 high street branches servicing the public.
The Nottingham were looking to outsource the facilities management services across their numerous sites. They required a service partner who would-
- Establish a structured Facilities Management solution
- Provide web enabled Help Desk support to high street sites
- Reduce their spend
- Improve and maintain service levels
- Relieve project management burden from fee earners
- Improve subcontractor management
- Reduce accounts and administration burden
IFM quickly developed a ‘trusted advisor’ status by providing direct support and advice to the property and estates team thus allowing them to reduce their direct employee number in that department.
Since the start of the contract IFM and The Nottingham have worked as a partnership to ensure perfect alignment of the FM strategy with the strategic aims of The Nottingham. The financial crisis of 2008 brought particular challenges and the need to reduce costs and retain high service standards became even more important. The partnership approach utilised an open book commercial framework which allowed us to satisfy their needs during this challenging time.
The introduction of our full CAFM system provides a streamlined and efficient approach to facilities management and has provided the necessary improvement in subcontractor management, the Help Desk support and reduction in accounts and administrations burden.
In 2014 The Nottingham went through a retender exercise and as a marker of our excellence service levels and ability to truly understand and deliver our client’s requirements they signed another 5 year contract which will see our relationship extended to 16+ years.